www.mysmartfoods.co.za (“the Site”) respects your privacy and makes a firm commitment to protect your privacy. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site.
1. INFORMATION COLLECTION
We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience.
- Email Addresses.
Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for free promotional notices; to request us to notify you when we receive a new brand, or new product style; to sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post the names of contest winners on our Site.
We collect information recorded when you browse and visit our website, including but not limited to, cookies, IP address, etc. This information is not used to identify you, but for the necessary purpose to avoid being attacked by hackers, and for the purpose of making customized content service to users. Additionally, through processing comprehensive statistic analysis, we are endeavoring to provide you with more and more efficient functionalities to facilitate our service.
THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
2. INFORMATION USE AND DISCLOSURE
- Internal Use.
We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
- Communications with You.
We will use your personal information to communicate with you about our site. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we receive a new product style or product; to sign up for our email newsletter and special offers. If you submit your email address, we will use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails.
- External Use.
We want to provide you with excellent service and to offer you a great selection — we primarily sell goods, not information. We do not sell, rent, trade, license, or otherwise disclose your specific personal information or financial information to anyone, except that:
- We sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We make use of couriers (such as Dawn Wing) to deliver products and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. We provide the courier with some personally identifiable information such as your name, delivery address, email, and phone number.
- We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations, subpoenas, a court order, or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
- We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
3. OPT OUT/CORRECTIONS
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address. You can make these requests at the customer information section, or by telephoning, or emailing your request.
4. UPDATES TO THIS POLICY